Bank of America Experiences Operational Efficiencies with Cisco Unified Communications System Deployed by EDS

Bank of America Experiences Operational Efficiencies with Cisco Unified Communications System Deployed by EDS

Cisco® today announced the shipment of its 10 millionth Cisco Unified Internet Protocol (IP) Phone which has been delivered to Bank of America, one of the world’s largest financial institutions. Bank of America, working with its integration partner EDS, has deployed the phone as part of an ongoing project that is fueling business transformation and next-generation retail banking service innovations.

Bank of America began piloting Cisco Internet Protocol (IP) telephony technology two years ago through its systems integration and services partnership with EDS. The project was the beginning of a large-scale migration to consolidate many multiple networks onto a single voice, video and data IP infrastructure. Since then, the bank has rolled out thousands of Cisco Unified IP Phone 7960G handsets mostly in its retail banking centers and branch and remote enterprise offices as part of a network architecture that delivers ubiquitous voice services across the organization. By replacing its private branch exchanges (PBXs) with a single centralized IP communications network using Cisco Unified CallManager software and Cisco Unified IP Phones, Bank of America has improved operational efficiencies, reduced system management and maintenance costs, and enhanced customer service.

“Bank of America’s deployment of a single Unified Communications platform is part of a long-term strategy to lower costs and enhance customer service,” said Craig Hinkley, senior vice president, network services, at Bank of America. “With the design and integration expertise from EDS, and the advanced IP communications technology from Cisco, we are continuing our phased rollout of a common communications architecture that is delivering real business benefits. Our network operations have been streamlined and our customer service capabilities have been enhanced, but we expect even greater returns when we scale the network, add new innovative services and integrate voice into our business applications.”

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