Gateway Ranks Number One in Technology Business Research Customer Satisfaction Study

Gateway Ranks Number One in Technology Business Research Customer Satisfaction Study

Gateway, Inc. today announced that it has earned the top spot in Technology Business Research’s Corporate IT Buying Behavior and Customer Satisfaction Study for Corporate Desktops for the third quarter of 2006. The report presents Gateway as an entirely revitalized player in the corporate desktop space, with a 3.3 percent jump in weighted satisfaction index positions driven by improvements across every category.

Gateway achieved substantial gains across multiple categories in the third quarter, particularly related to supply chain management (delivery time, parts availability), phone support, ease of doing business and customer loyalty. Gateway’s resurgence was highlighted by strong performance in the ease of doing business category, where it outperformed all other PC companies. The study also recognized Gateway for clearly differentiating itself in the area of perceived excellence in customer services, including customer relationship management, phone support and parts availability.

“Based on our observations of Gateway’s performance in our study for the past year, Technology Business Research believes Gateway has evolved into a market leader in customer service, driven by the company’s commitment to process innovation, quality and customer intimacy,” said Julie Perron, Technology Business Research manager, primary research. “Gateway’s scores advanced significantly across every category, with stellar performances in customer satisfaction and loyalty. We believe the company is benefiting from the reinvigoration of its Professional business and investments in purely North American-based technical support and a new U.S.-based configure-to-order facility.”

“We’re very pleased that the many customer-focused process improvements and initiatives instituted over the past year are producing increasingly satisfied customers,” said Ed Coleman, Gateway CEO. “Clearly, the things we’re doing to improve customer care and support are resonating with customers. We look forward to continuing this trend and believe our new Best Practices Support Center and Nashville-based configuration center are more closely aligning us with our Professional customers and producing measurable results.”

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