Avaya GlobalConnect launches solutions for Insurance segment

Avaya GlobalConnect launches solutions for Insurance segment

New Delhi, December 12, 2006: Avaya GlobalConnect, India’s leading business Communication solutions provider today announced the launch of solutions for the Insurance segment. Over the past few years there has been a paradigm shift in the Indian Insurance Industry. Over the last 1 year, Life Insurance Industry is growing at 46% CAGR, General Insurance Industry is growing at 22.8% as per IRDA. Industry veterans project this growth to be around 70% and 50% respectively.

Avaya GlobalConnect has acknowledged the shift and growth in the industry and has developed solutions relevant to the Insurance Industry. More than 70% of the largest North American insurance firms, as ranked by Fortune, use Avaya within their contact centers.

Mr. Peter Jayaseelan, Vice President, Avaya GlobalConnect commented, “While Insurance companies are aligning their strategies to keep up the pace in this highly competitive market, we at Avaya GlobalConnect Ltd ? India’s leading enterprise communications solutions provider – believe that we can support the insurance companies in handling some of the crucial elements such as New Customer acquisition, increasing mobile workforce productivity, optimizing operational costs and most importantly maintaining higher customer responsiveness through this growth.”

The solutions provided by Avaya GlobalConnect will address key requirements of Insurance Industry ? Effective Customer Care, Mobility solutions, Outbound solutions, and Enterprise Communication.

Some key usages of Avaya GlobalConnect Solutions:

a.Business Continuity: If disaster strikes, insurance companies should be equipped to increase their workforce and handle increased “Customer calls” to help the customers from the disaster struck areas. Avaya GlobalConnect IP contact Center solutions gives flexibility for Insurance companies to increase the capacity and even get agents logged in remotely wherever they are to become part of the Contact Center to handle call volumes.

b.If Customers are calling to launch a claim, last thing a insurance would like to do is ask him numerous questions because agent who is receiving the call do not have customer information. Avaya GlobalConnect Ltd with its solutions can reduce the “Number of questions” and help the customer launch a claim with minimum information. Insurance companies can handle the customer better at that “Moment of Truth” (When customer calls for claim) and make the relationship much stronger by becoming more “Customer Responsive”

c.Avaya GlobalConnect customers can use Intelligent outbound solutions to reach-out to customers proactively and inform them about the premium dues and facilitate payments using Avaya Self Service, to increase the income from the premium renewals.

d.Our Converged Communication solutions can increase the productivity of the Mobile Workforce and integrates them to the central office wherever they are.

About Avaya GlobalConnect

Avaya GlobalConnect is India’s leading Enterprise Communication Solutions provider. Its offerings range from converged voice, data and video networks to contact center solutions to unified messaging solutions, and customer services in order to provide best-in-class converged communications products and solutions. For more information about Avaya GlobalConnect, visit its Web site at www.avayaglobalconnect.com