Symantec Introduces Operational and Residency Service Models to Help Customers Adopt Best Practices, Improve Efficiencies, and Manage IT Risk

Symantec Introduces Operational and Residency Service Models to Help Customers Adopt Best Practices, Improve Efficiencies, and Manage IT Risk

Symantec Corp. (Nasdaq: SYMC) today announced two new service models, Symantec Operational Services and Symantec Residency Services. These offerings through Symantec Global Services provide enterprise customers with an extended range of IT infrastructure management options to incorporate best practices, improve efficiencies, and ultimately improve overall IT risk management. Three offerings are currently available worldwide, Symantec Data Protection Operational Services, Symantec Data Protection Residency Services, and Symantec Antivirus Residency Services, with additional offerings planned for release in 2007.

“CIGNA has customers around the world, and protecting their information is critical to our business,” said Craig Shumard, chief information security officer, CIGNA. “Symantec Antivirus Residency Services provide us with an onsite expert who deeply understands our security infrastructure. With Symantec taking care of our virus protection, our internal IT staff can focus on key strategic areas that will help us grow our business and better serve our customers.”

Symantec Operational Services: Symantec Operational Services enable customers to outsource key IT functions to seasoned Symantec experts under customized service level agreements to meet their specific needs. These services can be provided at the customer’s site, delivered remotely, or provided via an integrated combination of both. By leveraging Symantec’s deep expertise with both Symantec and third-party data protection technology, customers are able to reduce the complexity and costs associated with managing heterogeneous data protection environments, improve performance, and significantly reduce associated IT risks.

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