AT&T Selected by Working Solutions to Keep Remote Agents Connected

AT&T Selected by Working Solutions to Keep Remote Agents Connected

AT&T Inc. (NYSE: T) today announced that Working Solutions, a leading provider of remote agent call center services, has awarded AT&T a new network services contract. Under the terms of the agreement, AT&T will serve as the primary network and data services provider to Working Solutions. The three-year multimillion-dollar contract renews and expands an existing relationship.

Working Solutions’ registered agents handle customer contacts from their home-based offices. To keep this complex system operating efficiently, Virtual Private Network (VPN) service will be integrated into all Working Solutions locations. AT&T’s networking services enable Working Solutions to function seamlessly with its customers’ varied computing environments.

AT&T VPN is a fully managed solution that will allow Working Solutions to take advantage of online reporting and disaster-recovery capabilities. Working Solutions relies on the network to support its sophisticated Workforce Management System and transmission of proprietary customer information to and from its agents and its various locations.

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