Sprint Nextel Names New Senior Customer Care Executive as Part of Company’s Commitment to Customer Satisfaction

Sprint Nextel Names New Senior Customer Care Executive as Part of Company’s Commitment to Customer Satisfaction

Sprint Nextel (NYSE: S) announced another step in its commitment to enhancing its customers’ experience, naming industry veteran Bryan DiGiorgio as senior vice president for Customer Care. DiGiorgio will manage all of Sprint Nextel’s business and consumer customer service activities, as well as the general management of the customer care’s overall operational functions.

“Sprint Nextel is, and always will remain, committed to our customers,” said Tim Kelly, Sprint president for Customer Management. “We have been aggressively implementing products and services that provide our customers with the most differentiated and superior experience in the industry. With Bryan’s leadership, experience and deep understanding of the marketplace, he will help us ensure Sprint Nextel is better positioned to execute initiatives targeted at improving overall customer satisfaction.”

DiGiorgio, who will build upon the foundation and progress the company has made to enhance the customer experience, will report to Kelly. DiGiorgio honed his customer service leadership skills and experience at OnStar, Inc. In the mid-1990s, he was director-Global Operations for Sprint TeleCenters, a subsidiary of Sprint, and later served as vice president-Service Center Operations, for H&R Block. Most recently DiGiorgio held a senior operations position at Vonage, Inc. leading service, installation, retention, and direct sales operations.

With industry leading data, music and video capabilities, the largest nationwide voice calling area and the nation’s largest mobile broadband network, Sprint Nextel has been revolutionizing how customers experience wireless technology to enrich their lives. Today’s announcement is part of Sprint’s differentiated approach to ensuring that this unique customer capability is supported by world-class service. This experience begins when a customer first considers embracing a new wireless technology, and then drives greater loyalty as they adopt new services which simplify and enhance their wireless experience.

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