HP Helps Record Number of Customers Reduce Risk and Improve Operational Availability

HP Helps Record Number of Customers Reduce Risk and Improve Operational Availability

HP today announced new customer wins and fourfold year-over-year growth for its Mission Critical Partnership service in fiscal year 2006, reaching a milestone of more than 150 customers using this flagship service. An IT service management (ITSM) service first launched in 2004, the HP Mission Critical Partnership service helps IT organizations deliver on their most important service-level and performance commitments and is a key element of the HP Business Continuity and Availability solutions portfolio. The collaborative, proactive service also helps customers align IT service with the needs of the business and continuously increase IT availability by focusing on the ongoing improvement of ITSM processes and best practices.

“We’ve seen a sharp rise in demand for our Mission Critical Partnership service coinciding with market momentum for better IT service management and adoption of best practices and standards,” said John Bennett, worldwide director, Business Continuity and Availability Solutions, HP. “Customers are increasingly realizing the value of investing in a lifecycle approach, including formal programs for continual service improvement, after initial implementations yield benefits such as significant improvements in operational availability. Some customers are even using ITSM to link IT operations and business continuity planning and recovery.”

In 2006, new HP Mission Critical Partnership customer wins included Acxiom, Ceska Sporitelna, COSCO Container Lines Co., Ltd. (COSCON), GloBul (Cosmo Bulgaria Mobile), Hungarian Agriculture Office (Agricultural and Rural Development Agency, Hungary), Shanghai Stock Exchange, Vodacom and Yantian International Cargo Terminal (YICT).

Read the complete Press Release