Novell Maps ITIL Processes to Technology With Desktop-to-Data Center Management Blueprint

Novell Maps ITIL Processes to Technology With Desktop-to-Data Center Management Blueprint

Novell today announced its Desktop-to-Data Center Management Blueprint, based on ITIL** services and built on open standards. The management blueprint is the next step in Novell’s commitment to offer the industry’s most comprehensive cross-platform management solutions. The blueprint maps ITIL processes to required management technologies, allowing Novell and its partners to build integrated management solutions based on open standards. This comprehensive approach covers the management of all the computing resources in a typical organization, including personal devices, telecommunications, desktops, networks, storage, handheld devices and servers. Additionally, the blueprint supports multiple operating systems, hardware platforms, and both physical and virtual environments.

In a heterogeneous IT world, customers want vendors to provide interoperability and deliver complete, integrated systems management solutions. Novell is committed to working with partners and the open source community to provide customers with the comprehensive IT management solutions they need. The new Novell® management blueprint establishes the structural framework that partners can use to build unified systems and process management solutions that leverage Novell’s Linux* and ZENworks® expertise.

“Our customers want tools that manage the increasing complexity in their IT environments, using the platforms and systems they already have in place, while also improving the speed and efficiency with which their organization operates,” said, Paul Anderson, president and CEO of Novacoast. “Novell’s management blueprint is the framework that Novacoast uses to solve these business problems and help our customers manage their systems efficiently.”

With ITIL services central to how customers manage their enterprise, Novell will lead the market by using existing and emerging standards to help customers connect business processes with technology. The standards used will include Systems Virtualization, Partitioning and Cluster (SVPC) model, Common Information Model (CIM) and Systems Management Architecture for Server Hardware (SMASH). The blueprint will also incorporate Web Services for Management (WS-Management), which is the first specification in support of the Distributed Management Task Force (DMTF) initiative to expose model-agnostic management resources via a set of Web services protocols. Key features that are mapped out include Service Delivery, Service Support, a Federated Configuration Management Database (FCMDB), Software Asset Management, discovery, security and identity, and audit and compliance.

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