Amdocs and IBM Form Global Alliance to Help Telecoms Successfully Transform and Compete as Next-Generation Service Providers

Amdocs and IBM Form Global Alliance to Help Telecoms Successfully Transform and Compete as Next-Generation Service Providers

Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), and IBM today announced a global alliance to address the next-generation networks (NGN) transformation needs of service providers in the telecommunications industry. Amdocs and IBM are combining resources and portfolios to offer solutions that address the most challenging business issues of telecoms as they transform their business in response to intensifying convergence, consolidation and competition in the marketplace.

Telecommunication providers are confronted with unprecedented change as they build out their NGN capabilities while trying to deliver the business imperatives of reducing cost, increasing business flexibility and achieving the intentional customer experience. Solutions from the alliance will help companies achieve these imperatives, while ensuring that service providers transform their business operations faster, more effectively and with lower risk than the competition.

“Transformation of legacy systems is a priority for many service providers at present, as they attempt to clean up after years of M&A, new service launches and convergence,” said Jessica Figueras, practice leader for Service Infrastructure at Ovum. “Yet the sheer size of these transformation projects creates risk, not least because of the number of different suppliers potentially involved. Anything that suppliers can do to help their customers reduce these risks is welcome, and therefore it is good to see Amdocs and IBM formalizing their alliance with this as their focus.”

Amdocs and IBM will provide unmatched coverage of the business and technical products required to span and unite service providers’ next-generation business support and operations support systems (BSS and OSS): Customer Management, Revenue Management and Service and Resource Management. The alliance will supplement these product capabilities with extensive and proven systems integration and business change services, which will significantly reduce implementation risk and cost for service providers.

Read the complete Press Release