Document Solution From IBM, Partners, Does Good Deed for Norfolk County

Document Solution From IBM, Partners, Does Good Deed for Norfolk County

The Norfolk County Registry of Deeds has reduced costs and decreased waiting times by over 200 percent with an electronic document management solution from IBM (NYSE: IBM) and its partners. IBM and Business Partners Strategic Computer Solutions and Browntech provided planning and implementation services, a System i server and a document management and imaging system last year that allows the county to process 330,000 documents per year — more than double what it could do before.

Previously, the county’s paper-based system was backlogged for a year and could provide titles and other documents only for the previous five years. The county’s new system turns around requests in less than 48 hours and has catalogued images, index and title information as far back as 1965. Upon registering for the deeds online service at www.norfolkdeeds.org, users can quickly and efficiently obtain information and print documents from the Norfolk County Registry’s Web site.

“We wanted to invest our taxpayers’ money in the best technology to sort, archive and make accessible the deeds and titles information to our customers and their intermediaries, 24/7, 365 days a year,” said Register of Deeds William P. O’Donnell. “With the powerful server technology we purchased from IBM, we have achieved 85 percent of this task in less than three years.” The Norfolk County Registry of Deeds is the principal office for real property records in Norfolk County’s 28 towns, providing services such as determining property ownership, researching land titles and acquiring copies of recorded documents and plans.

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