IBM Connects Duke Medicine Patients and Physicians Through Single Online Resource

IBM Connects Duke Medicine Patients and Physicians Through Single Online Resource

IBM (NYSE: IBM) today announced that Duke Medicine has teamed with IBM to develop and launch a single, unified health portal site where patients can securely and easily access data and services, including personal health profiles; clinical content; account billing and insurance information.

Typically, health systems have multiple sites to conduct patient and clinical communications such as patient billing services or information for referring physicians. Now, by using a service oriented architecture (SOA) based on IBM software and services to connect information from disparate systems, the Duke HealthView allows patients and eventually physicians to access and manage health information and services more efficiently and effectively from one single site.

“In order to build deeper relationships with our patients, we needed a unified communication tool that would bring together different data for a holistic view,” said Asif Ahmad, VP Diagnostic Services and CIO Duke University Health System and Duke University Medical Center. “Through the HealthView Portal, IBM is helping Duke Medicine improve patient satisfaction and safety by giving patients and clinicians the information they need to work together for better health outcomes.”

IBM designed and built the HealthView Portal with a single user authentication to give Duke patients the capability to easily and securely retrieve a variety of health-related information. For example, patients can request and book medical appointments; view and manage account information; pay bills; maintain personal health and insurance information.

Also, as part of the health portal implementation, Express and Kiosk Check-in are planned to give patients the ability to complete registration and clinical forms online prior to an appointment to save time and help shorten in-clinic wait times. Additionally, with the HealthView Portal, patients will have the means to personalize health news and disease management information; connect to online support groups; obtain pre-operative preparation information; schedule remote medical consultations and participate in clinical trials recruitment and enrollment.

Read the complete Press Release