CA delivers it service quality management with integrated solutions

CA delivers it service quality management with integrated solutions

CA (NYSE: CA) today announced that it has integrated three of its industry-leading IT management solutions to enable Service Quality Management (SQM), allowing IT organizations to consistently deliver high-quality applications and services that meet the performance requirements of the business.

The solutions integrated include CA Application Performance Management from CA’s Wily Technology division, CA Incident and Problem Management and CA Service Level Management. The new integration adds to the success achieved by CA Wily Technology since its acquisition in March 2006. In addition to integrating with key CA technologies, CA Wily Technology has gained more than 150 new customers and introduced five new products since its acquisition.

Aligning IT and Business with Service Quality Management: With these integrated solutions CA customers can fulfill the requirements of Service Quality Management, an essential part of Business Service Management. They can create service level agreements (SLAs) for specific applications, transactions or groups of users, and measure actual performance based on real customer experience metrics.

IT teams can identify and diagnose the root cause of problematic transactions, and automate incident and problem management to help ensure efficient and thorough resolution. This closed-loop system helps ensure that IT services are aligned with business goals and best practices, including ITIL and Six Sigma quality initiatives.

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