KLM-Northwest, Air France to have integrated teams in India

KLM-Northwest, Air France to have integrated teams in India

KLM Royal Dutch Airlines and Air France today announced the beginning of a new phase of cooperation in the Indian market with the two organizations integrating their local teams in the region.

The corporate head office of both Air France and KLM – Northwest India is moving from New Delhi to Gurgaon to accommodate the combined teams in a new joint location.

The office relocation from Delhi to Gurgaon will impact the All India Customer Service contacts of both airlines as the Sales & Service Centre for reservations and fares and the Flying Blue Customer Service Centre for members of the joint Air France – KLM loyalty program will also move to Gurgaon.

Besides the change in numbers and mailing address, the airlines direct customers will not be affected by the physical relocation of the corporate head office to Gurgaon as both the Air France and KLM – Northwest ticket offices already operate from the Indira Gandhi International Airport, Delhi.

The new contact details for Air France and KLM – Northwest are as follows:

Flying Blue Customer Service Centre (Mon-Sat: 0900 – 1800 hrs)

Ph: 1800-1800-077 (Toll Free for BSNL callers from Bangalore, Chennai, Hyderabad and Mumbai)
95124-2723000 (from Delhi)

(0)124-2723000 (from rest of India)
E-mail: FlyingBlue.india {at} klm(.)com; FlyingBlueawards.India {at} klm(.)com

Air France Sales & Service Centre (Mon-Sat: 0900 – 1800 hrs)

Ph: 1800-1800-033 (Toll free for BSNL callers from Bangalore, Chennai, Hyderabad and Mumbai)

95124-2720272 (from Delhi)

(0)124-2720272 (from rest of India)

KLM – Northwest Sales & Service Centre (Mon-Sat: 0900 – 1800 hrs)
Ph: 1800-1800-044 (Toll free for BSNL callers from Bangalore, Chennai, Hyderabad and Mumbai)

95124-2720273 (from Delhi)

(0)124-272 0273 (from rest of India)
E-mail:Reservations.India {at} klm(.)com;Fares.India {at} klm(.)com; Customer.Care.India {at} klm(.)com

Ticket Office: (Mon- Fri: 1100-2300 hrs, Sat-Sun: 1900-2300 hrs)

Air France – KLM / Northwest Ticket Office

New Visitors Lounge, Terminal II, Indira Gandhi International Airport, Delhi

To minimize inconvenience passengers are requested to ensure their tickets are ready for pick up by contacting our call centre before visiting the ticket office.

Corporate Head Office Mailing Address (for Flying Blue, Customer Care, Sales & Marketing related queries only. Walk-in customers may not be entertained)

Air France – KLM / Northwest, 8th Floor, Tower No. 8C, Cyber City, DLF Phase II, NH8, Gurgaon, Haryana