Attachmate Helps Organizations Tackle Desktop Complexity in Contact Centers Through Third Legacy Integration Webcast

Attachmate Helps Organizations Tackle Desktop Complexity in Contact Centers Through Third Legacy Integration Webcast

Attachmate Corporation:
WHAT: Attachmate Corporation will host the third session of its
seven-part “Unlocking Legacy Applications” webcast series,
aimed at helping organizations increase revenues and reduce
costs by re-using legacy assets. The session, “Optimizing
Contact Center Agent Productivity with Desktop Automation,”
will explore how desktop integration solutions can help
contact centers breakdown barriers between desktop
applications to increase agent efficiency, decrease training
costs and optimize their IT infrastructure.

In today’s contact center environments, where agents
typically work with five or more desktop applications, lack
of communication among those applications often results in
data entry errors, complex keystroke combinations, cutting
and pasting between applications, longer calls and frustrated
customers. Hosted in conjunction with OpenSpan, Inc., this
session will introduce the new Enterprise Desktop for
dramatically improving the contact center desktop environment
for agents, IT and Operations by:

— Streamlining application workflow with simple integration
projects;

— Building robust desktop automation without coding;

— Creating unified views with composite applications;

— Extending legacy applications with new business logic
(e.g., adding logging for compliance purposes); and,

— Using an advanced approach for integrating desktop, host,
Java, Windows, and web applications.

During this session, live demonstrations will illustrate how
to easily automate processes, extend applications with new
functionality and quickly build new composite applications.

WHEN: 2:00 p.m. CET/8:00 a.m. EDT, April 26, 2007 and
11:00 a.m. PDT/2:00 p.m. EDT, April 26, 2007

WHERE: To register for “Optimizing Contact Center Agent Productivity
with Desktop Automation” or to learn more about other
sessions, please visit
www.attachmate.com/en-US/webcasts/webcasts.htm

WHO: Attachmate Corporation and OpenSpan, Inc.

About Attachmate

Attachmate, owned by an investment group led by Francisco Partners, Golden Gate Capital and Thoma Cressey Equity Partners, enables IT organizations to extend mission critical services and assures they are managed, secure and compliant. Attachmate’s leading solutions include host connectivity, systems and security management, and PC lifecycle management. Our goal is to empower IT organizations to deliver trusted applications, manage service levels, and ensure compliance by leveraging knowledge, automation and secured connectivity. For more information, visit www.attachmate.com.

Copyright © 2007 Attachmate Corporation. All Rights Reserved. Attachmate and the Attachmate logo are registered trademarks of Attachmate Corporation, in the USA and other countries. All other trademarks, trade names, or company names referenced herein are used for identification only and are the property of their respective owners.
Contacts

Attachmate
Brodeur Public Relations
Jessica Ryan, 617-587-2923
jryan {at} brodeur(.)com