Answer machine detection is again in the news and many call centres now feel they cannot comply with Ofcom’s silent calls ruling and have switched off their devices. This has had a dramatic effect on their productivity as agents now have to listen out for answer machines.
Silent calls are created when the call is answered [...]

Interactive Voice Messaging can help protect customers against fraud risk and boost consumer confidence when shopping online
15 May 2009 – Telephone authentication can play a key role in increasing online transactions, boosting consumer confidence when shopping over the Internet by helping to eliminate any risk of electronic fraud, according to Qire.
Responding to the Office of [...]