Rostrvm Solutions has been nominated for ‘The Top 10 Call Centre Technology for 2009’ awards, organised by leading UK online magazine Call Centre Helper, for its rostrvm Outbound contact management and dialler and rostrvm CallGuide scripting software.
Voters include the 47,000 Call Centre Helper readers from the industry, particularly Call Centre Managers and Technologists.
Rostrvm Solutions designs, [...]

Rostrvm Solutions is providing support to the newly formed South East Contact Centre Forum.
The South East Contact Centre Forum was set up in September 2009 bringing together the growing number of call/contact and customer service centres within the south east. Covering Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey & Sussex it is home [...]

‘No news is definitely good news’ in the case of stopping avoidable calls from customers. Reducing avoidable contact will improve efficiency and save both the business and the customer time and money.
Ask anyone what they would like to put into ‘Room 101’ and high on their list will be those frustrating calls they have to [...]

Woking (UK) – June 2009. The traditional view of the call centre as a specific place where customer contact takes place is becoming outdated. Increasingly customer interactions happen throughout an organisation combining front-line contact management in multiple locations and back-office support functions.
An important element in any call centre deployment, and particularly in a distributed ‘virtual’ [...]

Today’s consumer has a wide choice of channels to learn about products and services with the internet becoming a dominant first-point-of-contact for information. But when the customer wants to learn more there is no substitute for person-to-person contact.
For several years the rostrvm call centre application suite has incorporated facilities to link web contact such as [...]

Woking (UK) – April 2009. Over the past year Rostrvm Solutions, the call centre application provider, has extended its operational territories with implementations in West European and Nordic countries. These new regions add to Rostrvm’s established activities in the UK and Asia.
Hot on the heels of this commercial success the rostrvm product has been technically [...]

Woking (UK) – March 2009. Rostrvm Solutions is sponsoring the first ever UK Outbound Planning Forum, organised by the Professional Planning Forum, to be held on Tuesday 28th April 2009 at the Novotel London West in Hammersmith.
The UK Outbound Planning Forum is being held in conjunction with “Contact Centre Planning 2009” and gives delegates a [...]

Woking (UK) – February 2009. Research carried out by Rostrvm Solutions has shown that public sector call centres are not making the most of technology such as Computer Telephone Integration (CTI).
In today’s challenging environment, every organisation needs to be as efficient as possible. Rostrvm Solutions’ research has shown that less than 20% of public sector [...]

Strategic partnership will enable call centres to meet essential KPIs including efficiency and improved customer service, as well as ensure FSA and PCI compliance
Woking, UK, February 17th 2008: Rostrvm Solutions, a leading UK call centre software developer, has today announced a strategic partnership with Red Box Recorders. The companies will work together to provide call [...]

Rostrvm Solutions has updated its guide to planning, implementing and executing a successful outbound campaign to incorporate the latest guidelines from Ofcom. Building an outbound contact campaign – balancing productivity and effectiveness sees Rostrvm apply its extensive industry experience to the issues surrounding outbound calling.
The guide steers call centre managers, campaign managers, marketing and [...]