The industry’s biggest mystery shopping exercise will benchmark some of the UK’s largest call centres, strengthening their commitment to outstanding customer service
London, 12 August 2009: In a recession customer service will be what decides the survivors so when the customers speak we had all better listen. And over 17,000 of them are talking [...]

UK’s biggest ever call centre benchmarking exercise reveals the UK’s Top Ten Call Centres for Customer Service
· Retail and financial services call centres are the best performers
· Cambridgeshire County Council is the highest scoring public sector call centre and reaches the Top Ten
· [...]