Lack of Integration between Departments and Systems Hinders Delivery of Seamless, Consistent Customer Experiences
News Facts
Today Oracle released research that shows that a lack of integration between departments and business systems is hampering the ability of communications companies to serve and retain customers effectively. The study, entitled “Fostering Customer Intimacy for Communications Service Providers in [...]

Nokia Siemens Networks unveils One-NDS 8.0 subscriber data management platform at SUPERCOMM 2009.
The latest release of Nokia Siemens Networks’ One-NDS subscriber data management (SDM) platform has been unveiled at SUPERCOMM 2009 in Chicago this week. One-NDS 8.0 enables communications service providers (CSPs) to rapidly and cost-effectively create new personalized services for their customers. The new [...]

Communication service providers worldwide are working with Nokia Siemens Networks to better manage subscriber data and create a personal experience for their customers
Nokia Siemens Networks has provided its One-NDS subscriber data repository to nearly 80 communications service providers (CSPs), allowing them to manage the data of one billion mobile subscribers. Combined with the 1.5 billion [...]

MORRISTOWN, NJ — October 13, 2009 —TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, revealed today that residential broadband Communications Service Providers (CSPs) are meeting rising customer expectations for rapid service delivery and fast problem resolution. This assessment of residential broadband services is made in TM [...]

New research highlights key findings from in-depth analysis and 20 service provider interviews about increasing customer lifetime value and ultimately increasing profitability.
MORRISTOWN, New Jersey—October 8, 2009—TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, today revealed the findings of its latest research in to the role of [...]

Provides complete multi-layered visibility on network and service performance for improved quality and enhanced efficiency.
Today Nokia Siemens Networks introduced its Advanced Performance Check solution that enables Communications Service Providers (CSPs) to have end-to-end visibility of their network and service performance. Through a proactive approach Advanced Performance Check helps CSPs in addressing quality issues ahead of [...]

Nokia Siemens Networks shows its self-organizing networks (SON) suite for LTE
“Extreme Connectivity” is the mantra of 4G, and Nokia Siemens Networks is answering the call for experience and efficiency to help operators deliver ultra-fast broadband speeds, low latency and a simplified, seamless user experience.
At 4G World in Chicago, Nokia Siemens Networks is showcasing a broad [...]

In a new Insights Business Intelligence Report, “Winning in a Shrinking World: Seizing the Opportunities,” TM Forum revealed today that Communications Service Providers (CSPs) implemented cost reduction measures early and are now producing positive revenue growth. Total revenue growth ranges from slightly negative to double-digit positive depending on market and region, with Developing and Emerging [...]

MORRISTOWN, NJ, June 23, 2009 – TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, today announced the launch of a Certified Compliance Testing program. The new program offers reassurance to communications service providers seeking to future-proof their IT architecture through use of TM Forum’s proven and [...]

New report highlights benefits of semantic-led approach to Service Management for Telecoms Service Providers
London, April 21, 2009 – Today, Ontology Systems, the company behind the ground breaking OSS/CAD service management application, announce a custom publication, which examines a semantics and ontology-led approach to deliver a unified service model that solves the problem of service provider’s [...]