Covergence Session Manager provides hosted contact centre service with cost savings and increased call control though the deployment of a SIP trunking solution
LONDON, UK, July 14, 2008 – Covergence®, the leading provider of next generation Session Border Control solutions, today announced that Mtel, a leading Dutch hosted contact centre services provider, has selected the Covergence [...]

Extends solutions to power the online business and provide a complete customer experience
New Delhi, February 13, 2008 – Avaya GlobalConnect, one of India’s leading Intelligent Communications solutions provider, has extended MakeMyTrip.com its Contact Center solutions to power the online business. With Avaya’s solutions, MakeMyTrip.com is experiencing a 99.99 percent uptime in its Contact Center and [...]