Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that IP Integration, a leading UK systems integrator, has entered into a partnership to resell Convergys’ award-winning Interactive Voice Response (IVR) voice portal and speech automation solutions to the UK contact center marketplace.
IP Integration works with clients to derive the maximum benefit [...]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has signed a new five-year license agreement and support and maintenance contract with BT (NYSE: BT) for Infinys’ [R] Rating and Billing Manager. The contract carries an option for a sixth year.
Convergys is BT’s strategic billing partner and Infinys is [...]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that FireSky, a new video game publisher dedicated to improving how gamers play together online, has signed a new contract for Convergys’ industry-leading Relationship Management Solutions.
Convergys will provide online-gaming consumers of the soon-to-be-released Stargate Worlds massively multiplayer online role-playing game (MMORPG) with [...]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Technology Marketing Corporation (TMC), publisher of Customer Interaction Solutions, has awarded Convergys two Speech Technology Excellence Awards. The magazine honored Convergys’ SpeechPort and Intervoice Voice Portal. Customer Interaction Solutions has been the leading publication in CRM, call centers, and teleservices since 1982. [...]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it plans to significantly increase the number of contact center agents it employs in India based on client needs for an additional 2,500 people by the end of the year. The increase is evidence of the continued growth and success Convergys [...]

Convergys Corporation (NYSE:CVG), a global leader in relationship management, announced today that it has accepted all shares that were tendered into its offer to purchase all outstanding common stock of Intervoice, Inc.
As of the expiration of the offer, approximately 81 percent of Intervoice’s outstanding shares were tendered by delivery of stock certificates and approximately [...]

Convergys Corporation (NYSE: CVG), the global leader in relationship management, will hold its Second Quarter Financial Results conference call at 10:00 A.M., Eastern Daylight Time, Wednesday, July 23, 2008.
During the conference call, President and CEO David F. Dougherty and Earl C. Shanks, CFO, will review Convergys’ second quarter 2008 financial results.
The call will [...]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has expanded the solution set available to communications service providers through the acquisition of Visage Mobile’s Subscriber Management Platform.
Visage Mobile is a leading provider of on-demand subscriber management solutions for Cable and Mobile network service providers, and virtual service providers such [...]

Alcatel-Lucent to Integrate Convergys’ Infinys Components into Its Converged Business Support System (BSS) for Both Mobile and Fixed Line Operators
Management World conference
At the Management World conference, Alcatel-Lucent (Paris:ALU)(NYSE:ALU) and Convergys (NYSE:CVG) announced they have signed a multi-year non-exclusive agreement to integrate Convergys Infinys [R] applications into Alcatel-Lucent’s Business Support System (BSS) solution. The resulting billing [...]

At a two-day Financial Times Global Outsourcing and Offshoring Conference in London this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on what’s ahead for customer service outsourcing.
Speaking on “The Future of Customer Service Outsourcing,” Sukant Srivastava, Convergys Managing Director and Country Leader for India, explains how [...]