New web-based platform helps improve customer service and lower operational cost
London, High Wycombe, UK – November 24, 2009: WINplc, a leading provider of interactive mobile entertainment and information services, today announced the launch of Enterprise Communicator, a new web-based mobile CRM communications platform specifically designed to help its corporate customers communicate more easily and effectively [...]

Office Grows to Support Emerging Life Sciences Market with Its Next Generation Mobile Intelligence™ Solution
Mumbai–November 17, 2009 – Cegedim Dendrite, the world’s leading provider of pharmaceutical-specific customer relationship management (CRM) solutions with a 35 percent market share, today announced the expanded availability of its global CRM solution, Mobile Intelligence™, to the emerging Indian market. Leveraging [...]

Arten Science today announces ContaX, their new CRM for individuals, clubs and small businesses. ContaX will let you store, view, interact and communicate with your contacts, customers, prospects and suppliers more easily and efficiently than ever before. It features an elegant, intuitive user Interface and seamless integration with the other R10Office products. Your database can [...]

Securely search the information stored across your organisation on demand – from your mobile device
A new way to search for data held on your company computers when you are on the road has been launched by UK specialist search company, Simplexo. The solution – Simplexo Mobile – has been developed to enable anyone working out [...]

HTK launches new SaaS multi-channel media platform for inbound and outbound automated customer contact
26 October 2009: The UK leader in public mass-notification solutions, HTK, is expanding into customer service and marketing automation with the launch of its new web-based digital media platform that provides a unified, personalised and micro-targeted approach to customer interaction. HTK [...]

Herzliya, Israel | October 21, 2009: FTS (LSE: FTS), a global provider of billing, CRM and policy control solutions for communications and content service providers, today announced the launch of FTS Express™, a scalable and flexible billing and customer care system wrapped in a small appliance. This highly affordable, easy-to-deploy product has been specifically designed [...]

· QuickLive Lifetime provides the only fully scalable eCommerce platform that will allow an online business to grow from software-as-a-service (SaaS) entry level to multi-million SKU enterprise ownership without the need for costly re-platforming
· QuickLive Lifetime enables businesses to standardise on best-in-class solutions [...]

Sage (UK) Limited has included social media integration in its small business CRM software, ACT! by Sage and is issuing a free guide to help small businesses benefit from social media.
Only 8% of small businesses are using social media to learn more about their customers according to a survey conducted by business software and services [...]

Voice CRM specialist Qire has appointed Alan Layton as Operations Director to manage Qire’s expanding portfolio of services. Following a 6-month period acting as a consultant to Qire, Alan is taking on this new role in which he will be responsible for service delivery across the business.
After 24 years in retail banking and 14 years [...]

Leading, independent mobile retailer Phones 4u has chosen Communicator Corp (www.communicatorcorp.com) to manage its customer email-marketing communication and to develop segmented, sales-driven, online campaigns that drive traffic to its website (www.phones4u.co.uk). In addition, by integrating its acclaimed Communicator® platform with Phones 4u’s existing CRM system, Communicator Corp will manage the collection and updating of online [...]