According to Actix 40 per cent of customer experience complaints relate to radio network status problems
London, 26 November 2007 – Actix, the recognized global leader for systems that enhance mobile network customer experience while reducing the total cost of ownership, has revealed that as many as 40 per cent of customer experience complaints, of mobile [...]
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97 per cent of mobile network performance issues go unresolved
London, 14 November 2007 – Actix, the recognized global leader for systems that enhance mobile network customer experience while reducing the total cost of ownership, has uncovered that mobile operators investigate just three per cent of mobile network issues every month.
According to research conducted by Actix, [...]
Sprint Announces New Programs to Deliver Better Customer Experience
No Contract Extensions for Rate Plan Changes, New Prorated ETFs and Other Programs to Reward the Loyalty of Sprint Customers
Gone are the days when Sprint (NYSE:S) customers will be required to extend their contracts when changing their rate plans. Earlier this summer, Sprint became the [...]
70 per cent of daily engineering work is wasted
Actix survey reveals ineffective network status management information is to blame for wasted engineering resource.
London, 5 November 2007 – Actix, the recognized global leader for systems that enhance mobile network customer experience while reducing the total cost of ownership, has revealed that mobile operators are wasting 70 [...]
