Revenue growth proves delivering a quality customer experience is just good business
Windsor, UK – November 10, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced its third quarter results with continued strong revenue growth and record profits. Posting such [...]

Windsor, UK – 1st October 2009: nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced that Gartner, leading information technology research and advisory company, placed nGenera CIM in the “Visionaries” quadrant of their 2009 Magic Quadrant for eServices authored by analysts Johan [...]

nGen Email Will Improve Customer and Partner Communication for Sexy, Adventurous, Trendsetting Retailer
Windsor, UK. – 10 September 2009 – nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced that leading retailer GUESS has selected the company’s solutions to power online interactions. [...]

iProlog Corporation, a leader in productivity enhancing and cost saving print technologies, has released Inkgard™ (www.Inkgard.com) print management software. Inkgard™ allows users to gain up to 300% more page prints using any inkjet or laser printer. With combined average cartridge costs of $601 or more, one Inkgard™ software license, at only $9.99 per year, can [...]

Epson Tops the Charts Again in RIS News 2009 Hardware LeaderBoard Survey
For the fourth year in a row Epson, a leading supplier of value-added point-of-service (POS) solutions, has been voted the number one peripherals provider in the Hardware LeaderBoard 2009 published by Retail Information Systems News (RIS) magazine. The rankings are based on a [...]

A potential £1.4bn in lost sales as 38% of British consumers say they would stop using a company following poor customer service*
· 91% of British web users say customer service is important or very important when conducting transactions online
· 66% of people say [...]

Sign up to free event to find out how customer interaction management tools can deliver drastic cost savings
Windsor, UK – 8th July 2009 – nGenera CIM, in conjunction with BT, is offering businesses the opportunity to find out how they can make drastic cost savings within their customer service operation at a CRM Self [...]

Web self-service portal reduces pressure on UK call centre and cuts operational costs for education technology specialist
Windsor, UK – 28th April 2009 – Education technology specialist Promethean has reduced calls into its UK and North America call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase. Using the intuitive knowledge [...]

Company Appoints Paul Phillips as Managing Director, Signs First European Platinum Reseller – Jigsaw Systems
Active Storage, Inc., a leading provider of high-availability RAID storage systems for Apple® users, today announced the establishment of its European operations based in the UK, and the appointment of Paul Phillips as Managing Director. Additionally, Active Storage has signed [...]

Tensilica®, Inc. today announced that Hong Kong Applied Science and Technology Research Institute Company Limited (ASTRI) has selected Tensilica’s Xtensa® customizable processor cores for a video research project. The government of Hong Kong created ASTRI to perform high-quality R&D (research and development) for technology transfer to industry, develop needed technical human resources, and act as [...]