Companies need to re-evaluate online customer service channels to meet EU directives
27 November 2008; Companies with consumer facing websites may need to re-evaluate their existing online service systems in order to provide fast, efficient responses to customer enquiries warns Eptica (www.eptica.com). Companies who overlook this advice could fall foul of EU e-commerce directives leading [...]

Eptica Email Management improves email efficiency and handling times
10 September 2008 – As part of its drive to lead on customer service, Confused.com, the UK’s leading insurance comparison website, has implemented new intelligent email management software from Eptica (www.eptica.com). The system uses advanced semantic processing to manage customer email interaction and improve the [...]