Woking (UK) – March 2009. Rostrvm Solutions is sponsoring the first ever UK Outbound Planning Forum, organised by the Professional Planning Forum, to be held on Tuesday 28th April 2009 at the Novotel London West in Hammersmith.
The UK Outbound Planning Forum is being held in conjunction with “Contact Centre Planning 2009” and gives delegates a [...]

Woking (UK) – February 2009. Research carried out by Rostrvm Solutions has shown that public sector call centres are not making the most of technology such as Computer Telephone Integration (CTI).
In today’s challenging environment, every organisation needs to be as efficient as possible. Rostrvm Solutions’ research has shown that less than 20% of public sector [...]

Strategic partnership will enable call centres to meet essential KPIs including efficiency and improved customer service, as well as ensure FSA and PCI compliance
Woking, UK, February 17th 2008: Rostrvm Solutions, a leading UK call centre software developer, has today announced a strategic partnership with Red Box Recorders. The companies will work together to provide call [...]

Rostrvm Solutions has updated its guide to planning, implementing and executing a successful outbound campaign to incorporate the latest guidelines from Ofcom. Building an outbound contact campaign – balancing productivity and effectiveness sees Rostrvm apply its extensive industry experience to the issues surrounding outbound calling.
The guide steers call centre managers, campaign managers, marketing and [...]

Guide intended to reduce the risk of damaging campaigns due to confusion over fundamental differences between those of an inbound and outbound operation
London, September 9th 2008: In order to address a gap in call centre industry knowledge, Rostrvm Solutions has published a guide to planning, implementing and executing a successful outbound campaign. To ensure that [...]

Unnecessary calls to contact centres cost time, effort and money, which is why the government is imposing new obligations on local government to reduce “avoidable contact”
Woking (UK), 12 August 2008 – Local councils faced with the task of meeting new NI14 regulations on “avoidable contact” can turn to a new guide from Rostrvm Solutions. [...]

Woking (UK), August 2008 – Rostrvm Solutions, a member of the Mitel Solutions Alliance program, has added native support for Mitel PBX platforms to the rostrvm contact centre software suite delivering progressive applications such as automated dialling, data & skills based inbound call distribution, call centre agent support tools, media blending and business [...]

A unique customer service solution delivered with rostrvm software
Woking, UK, 23nd July 2008: Ever Ready Mortar, which delivers a unique service supplying ready to use mortar to the building trade, has installed the rostrvm blended call centre solution to support its outbound sales and inbound customer service operation and help the company to meet its [...]

New rostrvm release heralds a customer service revolution
The latest call centre offering from Rostrvm Solutions represents a significant milestone in the call centre industry by providing enterprises with the capability to automatically route calls beyond the four walls of the contact centre to specialists located across the enterprise, equipped with the expertise required to handle [...]