first direct’s latest campaign sees the UK’s number one bank for customer satisfaction make a brave new move to showcase all consumer opinions online on a new microsite: firstdirect.com/live. The first time that a bank has made such a move, the site aggregates live comments from eight million social media sites.
Lisa Wood, head of [...]
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DeviceAnywhere helps Mobile Money Experts Monitise Stay Ahead of the Fast Evolving Mobile Handset Market
London, U.K. – March 31, 2009 – DeviceAnywhere, the leading global provider of mobile application testing and development, today announced that it is working with Monitise, the mobile money experts, to test Monitise’s Mobile Money Manager across DeviceAnywhere’s 2000+ devices and [...]
UK’s biggest ever call centre benchmarking exercise reveals the UK’s Top Ten Call Centres for Customer Service
· Retail and financial services call centres are the best performers
· Cambridgeshire County Council is the highest scoring public sector call centre and reaches the Top Ten
· [...]
58% of callers get through to UK’s Top 50 Call Centres in 60 seconds or less
Retail sector boasts shortest call centre queues
16th September 2008; New independent research, commissioned by fifty of the UK’s leading call centres, as part of The Top 50 Call Centre initiative, sponsored by Siemens, shows that 93% of their customers get [...]
Carphone Warehouse to introduce the first totally mobile prepay card
Monitise plc (LSE:MONI.L) and Metavante (NYSE:MV) today announced that they are working with Carphone Warehouse to launch a “mobile money” scheme. The launch will see the introduction of a Carphone Warehouse prepay card, managed directly from the mobile phone, that can be used to shop [...]
