Sunrise’s Sostenuto to centralise IT and facilities service desks
Chessington, 05 November 2009. The British Academy, the UK’s national academy for the humanities and social sciences, has chosen Service Management software Sostenuto from Sunrise to underpin the consolidation of its IT and facilities service desks into one centralised solution.
Following a restructure earlier this year, Head of [...]

Force goes live with chosen solution Sostenuto
Chessington, 27 October 2009. Lincolnshire Police is working towards ITIL accreditation, in line with the National Policing Improvement Agency (NPIA) directive. The ‘Information Systems Strategy for the Police Service’ (ISS4PS) directive, which lays down a framework to improve police performance and efficiencies, has made ITIL a required practice for [...]

Sostenuto software underpins improved processes
Chessington, 20th October 2009 – The Primary Care Informatics Unit (PCIU) responsible for providing IT services to NHS Blackburn with Darwen and NHS East Lancashire has gained tangible benefits from achieving the National Service Desk Accreditation last year. The shared service, which covers a large area in the North West, manages [...]

Sostenuto software helps boost successful target resolution times from 80% to almost 100% in one year
Chessington, 13 October 2009 – Managed service provider Centrinet and service management software supplier Sunrise today announced how Centrinet has managed to improve its service to customers using software package Sostenuto. After a drive for service improvement which began in [...]

Expands ITSM offering to include new product portfolio
Chessington, 09 October 2009 – Sunrise has announced that it has entered into a partnership with Certero, the UK based IT asset management company. As a result of the partnership, Sunrise will be in a position to offer its customers powerful and comprehensive asset management functionality to complement [...]

UK Charity CIC goes live with Sostenuto
Chessington, 22 September 2009. Community Integrated Care (CIC), one of the largest adult social care charities in the UK, has announced that it has successfully gone live with Sunrise’s IT service management solution Sostenuto.
The software was implemented as part of a larger overhaul of the charity’s IT service operations, [...]

SLA performance hits 96% with Sostenuto
Chessington, 15 September 2009. Vision Express has announced record service management performance as the result of a two year IT service transformation project, with SLA performance up from 87% to 96% in the past year.
The high street optical retailer, whose project has just been shortlisted for the Retail Systems Awards [...]

Version 3.1 includes host of intuitive features for Sunrise customers
Chessington, 2 July 2009. Sunrise Software has today released Sostenuto version 3.1. This release puts the spotlight on usability. Its development specification was drawn up in keeping with Sunrise’s long term vision for the product and in response to customer feedback received.
Among the most notable innovations [...]

Mobrio, the UK’s leading user-generated content services company, has concluded a licensing deal to power e-skill UK’s BigAmbition web site (www.bigambition.co.uk) with its state-of-the-art ugc.tv user-generated content software platform.
BigAmbition is a branch of e-skills UK, a not-for-profit, employer-led organisation, licensed by government as the Sector Skills Council for IT and Telecoms.
BigAmbition is a revolutionary [...]

ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced new clients in the UK, after recently opening and staffing a London office.
Client companies in the UK that are using ForeSee Results to assess online customer satisfaction and evaluate website ROI in the UK include 3M, Ask.co.uk, eBuyer, eHarmony, Harper [...]