Companies accelerate focus on online customer experience, as empowered consumers increasingly flock to social media to share experiences about companies rather than with them
· 77% of online consumers have experienced website issues in the last year
· 46% of those would then abandon a [...]

BACK-TO-SCHOOL-II
As Generation Y leads the trend of dropping landline phones in favor of cell phones, a strong cell phone signal becomes much more of a necessity rather than a luxury. According to the zBoost State of the Cell Signal survey, commissioned by Wi-Ex and conducted by Harris Interactive, more than 70 percent of cell phone [...]

Health insurance, internet providers, and pharmaceuticals also lose ground
Every year, The Harris Poll asks a cross-section of adults whether they think about 20 leading industries do a good or a bad job of serving their consumers. The latest poll finds very big changes in the last 12 months. Some industries have seen their reputations [...]

Chocolate is the favorite flavor, followed by vanilla and cookie dough/cookies and cream
As summer heats up and Americans turn to ice cream as a way to cool off when the temperatures rise, over one-quarter (27%) say chocolate is their favorite flavor while 22% each say vanilla and cookie dough/cookies and cream. One in five [...]

Younger adults more likely to say they are interesting and influential
Whether it is television ads, print ads, or even Internet pop-up ads, most people are exposed to dozens of them in the course of a single day. Considering the amount of ad exposure daily, a majority of Americans (55%) say they find current advertising [...]

Driving While Texting, Loud Talkers Top Complaints; Yet, Most Don’t Think They are Culprits Themselves
90 percent of U.S. adults are frustrated by others’ etiquette or lack thereof when using mobile devices, including laptops, netbooks and smart phones in certain places according to the recent “Mobile Etiquette” survey conducted by Harris Interactive* and sponsored by Intel [...]

When “think before you click” becomes as vital a lesson as “look before you leap,” it is clear that measures must be taken to create a safer cyber world for society’s youth.
For the fifth consecutive year, Cox Communications has partnered with the National Center for Missing & Exploited Children® (NCMEC) and John Walsh, host [...]

U.S. President is followed by the Dalai Lama and Germany’s Angela Merkel
A new poll by Harris Interactive for France 24 and the International Herald Tribune finds that the most popular world leader yet again this month continues to be U.S. President Barack Obama. Very strong majorities in Italy (85%), France (84%), Spain (82%), Germany [...]

Clear differences in customer confidence and satisfaction exist between import and domestic vehicle owners
Many historic events have taken place in the auto industry recently, and most of the automakers are getting negative press around them. The domestic automakers, however, are getting the lion’s share of it. When the dust from this downturn settles, the [...]

Former TNS Senior Vice President to carry out new technology initiatives to drive global growth
Harris Interactive (NASDAQ:HPOL), a global market research firm, today announced the appointment of Richard Scionti as Global Chief Technology Officer. He will assume his new role effective today. Scionti will have responsibility for global technology innovation including process automation and [...]