TPMA (Teleperformance Midi Aquitaine), an independent subsidiary of France’s largest outsourcer, Teleperformance, has agreed a three year extension to its contract across with Infinity CCS (ICCS), providers of flexible contact centre software. ICCS supplies 350 seats of its contact centre software, Infinity, across three separate sites, Bordeaux, Toulouse and Rennes, delivering a ‘unified desktop’ to [...]

Infinity CCS, a provider of flexible, proven contact centre software to manage inbound and outbound operations has today launched a contact centre ‘Timesheeting’ module, previously only available as part of the Infinity suite of software applications. The module, which works on a simple drag and drop basis, ensures daily control over team revenues and costs, [...]

Infinity CCS has launched a ‘contact centre in a box’: 15-seat contact centre software for £10k, which includes inbound and outbound call/contact management, desktop scripting, automated dialling and blended CTI, agent reporting and timesheeting, call recording and quality monitoring.
“Although Infinity has been established for a decade, serving some of the most demanding contact centre environments [...]

“The UK Contact Centre Operational Review (5th edition)”, a recent major study of over 200 contact centres, carried out by ContactBabel, has found that legislation curtailing outbound telemarketing has as yet made little impression on the overall volume of outbound calls being made.
Findings within the ‘Outbound and Call Blending’ chapter of the report, sponsored [...]

Lightning Strikes Twice for Infinity CCS at European Call Centre Awards
Birmingham, 27 September 2007 – Infinity CCS is celebrating two-fold after both of its nominated clients, contact centre group Teleperformance Italia and comparison site SimplySwitch, came up trumps at the CCF European Call Centre Awards. The two companies, who both use technology based around [...]