HealthHelp®, a Houston-based radiology benefit-management company, recently upgraded its customer care technology with Qwest services. Now, physician offices can operate more efficiently with self-service, around-the-clock voice and data access to HealthHelp’s radiology benefit-management programs thanks to technology powered by Qwest Communications (NYSE: Q).
KEY FACTS
HealthHelp uses Qwest Contact Center Solutions to manage the company’s integrated [...]

Datacraft India was contracted to design and implement the solution
New Delhi, 20 July 2009 – Datacraft, the region’s leading independent IT solutions and services company, has implemented a unique solution for SBI Funds Management to provide “speech-enabled Interactive Voice Response (IVR) services” for the customers of SBI Mutual Fund.
SBI Funds Management is one of [...]

Plans Easy Recharge Options for Customers
New Options include Oxigen, IVR, and SMS & Online Payment
June 30, 2009: Reliance BIG TV has entered into a strategic tie up with “Oxigen” India’s first and single point recharge service. According to this tie up Reliance BIG TV will offer its customers the entire portfolio of Oxigen’s easy recharge [...]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that IP Integration, a leading UK systems integrator, has entered into a partnership to resell Convergys’ award-winning Interactive Voice Response (IVR) voice portal and speech automation solutions to the UK contact center marketplace.
IP Integration works with clients to derive the maximum benefit [...]

Jott’s Customers Forward Their Unanswered Wireless Calls to Voxbone DIDs, Which Relay Them to Jott’s Acclaimed Voice-to-Text Transcription Service
Voxbone today announced that it has been chosen by Jott, a leader in mobile voice-to-text applications, to enable Jott’s new voicemail-to-text conversion service, Jott Voicemail. The service saves customers time by allowing them to read (or [...]

INKforce™ (www.inkforce.net), an industry leader in software development of government automation tools, has been selected by the County of Prince George, Virginia to provide comprehensive countywide software services. INKforce™ will provide code enforcement, building and permitting, planning and zoning, fire inspections and point of sale software solutions, in addition to a new interactive voice recognition [...]

Maintaining your cable television subscription just became easier for consumers across the country. Primary Wave Media, LLC, announced today that its 1-800-CABLE-TV program can capture “movers” and direct those calls to its 1-800-CABLE-TV licensee network. Cable operators can now own the exclusive right to market, advertise and receive direct calls from 1-800-CABLE-TV within their own [...]

Patent Supports Technology Underlying One of Company’s “Green” Platforms
iVoice Technology, Inc. (OTC Bulletin Board: IVOT), announced today its wholly owned subsidiary B Green Innovations, Inc., has completed a reseller agreement with Fleet Electronics Company, LLC, to sell its EcoPod shock absorber anti-vibration pad.
Harold Halman, President of B Green, said, “The need for innovative [...]

SmartSynch Inc., a global leader in public wireless smart metering technology for the utility industry, and Exceleron Software Inc., recognized as the industry leader in prepaid services for utility companies, have created an integrated platform that enables utilities to leverage AMI technology to cost-effectively initiate spot deployments of prepaid services programs to customers opting for [...]

(Nottingham UK, 2 June 2008). ClinPhone, the world’s largest Clinical Technology Organization (CTO), has received the GCP Inspection Statement to complete the latest Inspection by the GCP Inspectorate of the Medicines and Healthcare Products Regulatory Agency (MHRA).
The MHRA is an executive agency of the Department of Health and was established in April 2003 from a [...]