A potential £1.4bn in lost sales as 38% of British consumers say they would stop using a company following poor customer service*
· 91% of British web users say customer service is important or very important when conducting transactions online
· 66% of people say [...]

Businesses Could Lose Out Due to Excessive Personal Online Surfing at Work
Bloxx, the web content filtering specialist, today warned that as the credit crunch bites deeper and more consumers than ever plan to carry out their Christmas shopping online this year, the number of employees surfing shopping sites whilst at work could be set to [...]