Britannia Hotels Group increases productivity, decreases processing time, and reduces operating costs with A2iA DocumentReader™ and Eptica Fax-Letter-SMS™
A2iA (Artificial Intelligence and Image Analysis), a leading provider of tools for document analysis and handwritten data extraction, announced that Britannia Hotels, the largest privately owned hotel chain in the United Kingdom, has streamlined its reservation process [...]

Companies need to re-evaluate online customer service channels to meet EU directives
27 November 2008; Companies with consumer facing websites may need to re-evaluate their existing online service systems in order to provide fast, efficient responses to customer enquiries warns Eptica (www.eptica.com). Companies who overlook this advice could fall foul of EU e-commerce directives leading [...]