UK’s biggest ever call centre benchmarking exercise reveals the UK’s Top Ten Call Centres for Customer Service
· Retail and financial services call centres are the best performers
· Cambridgeshire County Council is the highest scoring public sector call centre and reaches the Top Ten
· [...]

58% of callers get through to UK’s Top 50 Call Centres in 60 seconds or less
Retail sector boasts shortest call centre queues
16th September 2008; New independent research, commissioned by fifty of the UK’s leading call centres, as part of The Top 50 Call Centre initiative, sponsored by Siemens, shows that 93% of their customers get [...]