Revenue growth proves delivering a quality customer experience is just good business
Windsor, UK – November 10, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced its third quarter results with continued strong revenue growth and record profits. Posting such [...]

Windsor, UK – 1st October 2009: nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced that Gartner, leading information technology research and advisory company, placed nGenera CIM in the “Visionaries” quadrant of their 2009 Magic Quadrant for eServices authored by analysts Johan [...]

A potential £1.4bn in lost sales as 38% of British consumers say they would stop using a company following poor customer service*
· 91% of British web users say customer service is important or very important when conducting transactions online
· 66% of people say [...]

Mark Van Daele appointed Senior Manager Strategic Consulting
London, U.K., May 06, 2009 — OpenSymmetry, an independent leader in highly specialised consulting for Sales Performance Management (SPM), today announced the appointment of Mark Van Daele as Senior Manager, Strategic Consulting at OpenSymmetry.
This senior level appointment builds on the company’s commitment to build its profile in Europe. [...]

Companies around the world strive to differentiate with service by selecting the nGen CIM Suite, a solution that enhances the customer experience and delivers rapid ROI
Windsor, UK – 06 May, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced strong [...]

Complimentary Live Event Offers Competitive Strategies for Sustainable Growth
Windor 03 April, 2009 – nGenera Corporation™, maker of a unique platform of collaborative enterprise management solutions, today announced Don Tapscott, noted author and leading authority on business strategy, will present a webinar titled Surviving & Succeeding in Difficult Times on April 7th at 8:00am PT, 11:00am [...]

Release 8.1 Adds Sophisticated Capabilities to Chat, Email and Reporting
Bellevue, WA, September 12, 2008 – Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced availability of version 8.1 of their multi channel solutions. This release adds sophisticated capabilities to Talisma Chat, Talisma Email and reporting.
“With [...]

Attend July 22 Webinar to Learn to Leverage Enterprise Data Mashups for 360-degree Customer Interaction Management
Bellevue, WA – July 8, 2008 – Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, and Denodo Technologies (www.denodo.com), the recognized innovator of Enterprise Data Mashup software, today announced a partnership to [...]