UK government proposes crack down on misuse of the technology behind silent calls
READING, UK – November 18, 2009 – Adeptra, the recognised leader in automated customer communications, today announced that it is experiencing a surge in interest in its Auto-resolution™ services to financial organisations as they consider their usage of traditional power diallers, the technology [...]

Sunrise’s Sostenuto to centralise IT and facilities service desks
Chessington, 05 November 2009. The British Academy, the UK’s national academy for the humanities and social sciences, has chosen Service Management software Sostenuto from Sunrise to underpin the consolidation of its IT and facilities service desks into one centralised solution.
Following a restructure earlier this year, Head of [...]

Force goes live with chosen solution Sostenuto
Chessington, 27 October 2009. Lincolnshire Police is working towards ITIL accreditation, in line with the National Policing Improvement Agency (NPIA) directive. The ‘Information Systems Strategy for the Police Service’ (ISS4PS) directive, which lays down a framework to improve police performance and efficiencies, has made ITIL a required practice for [...]

22 October 2009, London, UK – BusinessSolve, a world leader in resource scheduling solutions, believes that resource scheduling is a critical part of most modern businesses, and that all clients should be 100% satisfied with their booking solution. In the current climate many organizations will have allowed their systems to fall into disrepair and may [...]

- Resource scheduling solution gives Punch Taverns convenience and control when booking meeting resources at new office facility -
12 October 2009, London, UK – BusinessSolve, a world leader in resource scheduling solutions, has announced that fast, efficient and reliable resource booking is now being enjoyed by Punch Taverns Plc, following its decision to deploy Workspace [...]

Latest version brings new functionality to popular resource booking system
07 October 2009, London, UK – BusinessSolve, a world leader in resource scheduling solutions, has today announced Workspace Manager 4, the latest version of its advanced multi resource booking system developed specifically for the workplace. Workspace Manager 4 makes finding and booking resources easier than ever [...]

ITSM Solution provider launches attractive all inclusive ITIL based software package
CHESSINGTON – June 29, 2009 – Sunrise Software, an independent provider of IT Service Management solutions, today announced that it has re-packaged its ITIL based software offering to cater for the new financial constraints placed on IT departments in the recession.
The new package, which has [...]

Taking the First Step Towards Organisation – Getting Rid of Paper Clutter – is Easier and More Useful Than You May Think
LONDON, UK., – December 10, 2008 – Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech and imaging solutions, today announced several tips aimed at helping people achieve at least one New Year’s [...]

London, 3 September, 2008 – Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech solutions, today announced “Succeeding with Voice Biometrics,” a best-practice guide developed to help organisations both design and successfully deploy speaker verification solutions. To develop this comprehensive best-practice process, Nuance leveraged its experience with over 300 companies, including Standard Bank and [...]