Rostrvm Solutions has been nominated for ‘The Top 10 Call Centre Technology for 2009’ awards, organised by leading UK online magazine Call Centre Helper, for its rostrvm Outbound contact management and dialler and rostrvm CallGuide scripting software.
Voters include the 47,000 Call Centre Helper readers from the industry, particularly Call Centre Managers and Technologists.
Rostrvm Solutions designs, [...]

Freedom4, the joint investment between Daisy Group plc and Intel Capital, has been granted a licence variation by Ofcom that enables it to offer mobile wireless broadband services to its customers using its nationwide 3.6GHz spectrum.
Freedom4 has already achieved the world’s first seamless mobile WiMAX handover between base stations operating at two frequencies (2.5GHz and [...]

Answer machine detection is again in the news and many call centres now feel they cannot comply with Ofcom’s silent calls ruling and have switched off their devices. This has had a dramatic effect on their productivity as agents now have to listen out for answer machines.
Silent calls are created when the call is answered [...]

· 200% price hikes* as OFCOM legislation comes into force
· ‘A third’ of UK businesses could be affected
Opal, the B2B division of the TalkTalk Group, is warning that tens of thousands of UK businesses could face soaring 0870 telephone bills in September with [...]

Chinyelu Onwurah addresses members on the eve of major Ofcom announcement
Super-fast Broadband networks – with speeds above 25 Mbps to the home – can be provided in a way that embraces competition, and the Broadband Forum has the opportunity to play a vital role in defining the specifications needed by the industry.
That was the message [...]

Great deals means it has never been a better time to buy
“The UK’s biggest providers are falling over themselves to entice consumers to sign up to their digital TV, broadband and home phone services as they enter the January sale spirit with a vengeance.” says Charlie Ponsonby, CEO Simplifydigital, the free and impartial sales advisory [...]

Woking (UK), September, 2008 – Rostrvm Solutions welcomes the publication of Ofcom’s “Revised statement of policy on the persistent misuse of an electronic communications network or service” published on the 10th September, 2008 which sets out its guidelines regarding abandoned and silent calls, as it relates to call centre diallers.
“This revised statement provides [...]

* At a time when Ofcom is reviewing BT’s obligation to deliver a phonebook to every household in the UK every year, 192.com is calling for the government to impose a centralised scheme where UK citizens can opt-out of receiving a phone book much like the Mail Preference Service (MPS) [...]