HTK launches new SaaS multi-channel media platform for inbound and outbound automated customer contact
26 October 2009: The UK leader in public mass-notification solutions, HTK, is expanding into customer service and marketing automation with the launch of its new web-based digital media platform that provides a unified, personalised and micro-targeted approach to customer interaction. HTK [...]

Top-heavy second line support pushes up costs
21 September 2009: A recent survey of more than 100 public and private sector organisations by Plan-Net, suggests that many companies are spending more than they need to on IT support. The Plan-Net survey found that the average IT support team is staffed with 34% first line service desk [...]

Acquisition Signals Significant Extension of WatchGuard Security to Encompass New Markets, Business Environments and Channel Partners
4 August 2009: WatchGuard® Technologies, a global leader in extensible network security and connectivity solutions, today announced that it is acquiring privately-held BorderWare Technologies of Toronto, Canada. BorderWare Technologies is a leading e-mail and Web security content and [...]

VNC Enterprise Edition 4.5 first to provide cross-platform remote printing and chat
12 June 2009: RealVNC has launched the latest version of its enterprise class VNC solution for remote desktop control. VNC Enterprise Edition 4.5 is the first remote access software to offer fully cross-platform remote printing, enabling users to print documents from the remote [...]

New Wapple Architect™ makes it possible to adapt existing web content and applications so they are optimised for every mobile device.
Wapple (http://wapple.net) has announced the launch of Wapple Architect, enabling developers to quickly mobilise existing PC web applications and create new mobile services that integrate existing data and content. Applications created through Wapple Architect will [...]

Virtual Desktop Infrastructure could see the end of 2nd line support says Plan-Net
London, 26 February 2009: The increasing move to a Virtual Desktop Infrastructure (VDI) could result in the disappearance of traditional 2nd line IT support and force 3rd line teams – probably the last bastion of ‘old fashioned’ attitudes to IT support – [...]

25 November 2008: London-based IT Solutions provider Plan-Net has helped Notting Hill Housing Group (NHHG) successfully implement a virtual desktop solution that has not only reduced costs and space requirements, but has improved the IT service to users and helped NHHG to meet its carbon footprint targets.
Notting Hill Housing Group (NHHG), one of the largest [...]

PC web-based applications instantly optimized for all mobile devices
10 November 2008: Today Wapple is unveiling Wapple Architect™, which enables developers to quickly mobilize existing PC web applications and create new mobile services that integrate existing data and content; and be 100% confident that they will work on every mobile device – from the latest iPhone [...]

VNC offers two-way remote control for mobile devices including Symbian, Microsoft Mobile, iPhone, Linux and Blackberry platforms.
2 October 2008: RealVNC, the home of VNC remote control software, has extended its flagship VNC Enterprise Edition product to mobile devices. VNC now supports a wide range of mobile handsets and PDAs including Symbian, Microsoft Mobile, iPhone, [...]

Local newspapers see new mobile opportunities
30 September 2008: Following the successful launch of its mobile websites in August, the Express & Star and Shropshire Star newspapers are planning to offer a range of new mobile content and services to their readers.
MNA Digital, the online arm of publishers Midland News Association, is working with mobile website [...]