Voice CRM specialist Qire has appointed Alan Layton as Operations Director to manage Qire’s expanding portfolio of services. Following a 6-month period acting as a consultant to Qire, Alan is taking on this new role in which he will be responsible for service delivery across the business.
After 24 years in retail banking and 14 years [...]

Answer machine detection is again in the news and many call centres now feel they cannot comply with Ofcom’s silent calls ruling and have switched off their devices. This has had a dramatic effect on their productivity as agents now have to listen out for answer machines.
Silent calls are created when the call is answered [...]

Interactive Voice Messaging plays key role in improving collection rates, increasing average payments and helping to reduce business risk
15 July, 2009 – Voice CRM specialist Qire has appointed Ciara Harte as business development manager to further extend the use of Qire’s Interactive Voice Technology (IVM) within the debt collection market.
Qire’s debt recovery solutions help agencies [...]

Interactive voice messaging technology developed to recover outstanding business debts and achieve more direct contact with companies in arrears
03 June, 2009 – Interactive Voice Messaging specialist Qire has launched a business debt recovery solution to help creditors improve collection rates on unpaid bills and arrears.
Qire’s Interactive Voice Messaging (IVM) technology provides a cost-effective and efficient [...]

Automated polling service provides cost-effective, instant surveys for market research and marketing sectors
Leading Voice CRM specialist, Qire, has announced the launch of its new hosted automated telephone-based survey solution for the market research and marketing industries.
The solution allows instant surveys to be carried out with large contact databases, results are reported online in real time, [...]

Interactive Voice Messaging can help protect customers against fraud risk and boost consumer confidence when shopping online
15 May 2009 – Telephone authentication can play a key role in increasing online transactions, boosting consumer confidence when shopping over the Internet by helping to eliminate any risk of electronic fraud, according to Qire.
Responding to the Office of [...]

Interactive Voice Messaging can help protect banks and customers against the security vulnerabilities of card reader devices used for online transactions
09 March 2009 – Telephone Authentication can play a key role in eliminating the risk of e-banking fraud in the UK, protecting customers from the vulnerabilities found in card reading devices, according to Qire.
Research from [...]