Unnecessary calls to contact centres cost time, effort and money, which is why the government is imposing new obligations on local government to reduce “avoidable contact”
Woking (UK), 12 August 2008 – Local councils faced with the task of meeting new NI14 regulations on “avoidable contact” can turn to a new guide from Rostrvm Solutions. [...]

Rostrvm Solutions responds with rostrvm CallGuide, an integrated agent support application
Woking, UK, 15 July 2008: Recent independent research commissioned by Siemens Enterprise Communications highlighted the drain on agent productivity caused by increasingly complex administration tasks in the call centre; on average agents spend 71% of their time entering data, making notes, seeking advice and [...]