Rostrvm Solutions has been nominated for ‘The Top 10 Call Centre Technology for 2009’ awards, organised by leading UK online magazine Call Centre Helper, for its rostrvm Outbound contact management and dialler and rostrvm CallGuide scripting software.
Voters include the 47,000 Call Centre Helper readers from the industry, particularly Call Centre Managers and Technologists.
Rostrvm Solutions designs, [...]

Rostrvm Solutions is providing support to the newly formed South East Contact Centre Forum.
The South East Contact Centre Forum was set up in September 2009 bringing together the growing number of call/contact and customer service centres within the south east. Covering Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey & Sussex it is home [...]

‘No news is definitely good news’ in the case of stopping avoidable calls from customers. Reducing avoidable contact will improve efficiency and save both the business and the customer time and money.
Ask anyone what they would like to put into ‘Room 101’ and high on their list will be those frustrating calls they have to [...]

Woking & Norwich (UK) – August 2009. Today’s consumer expects excellent service every time they get in touch with a business. Rostrvm Solutions and ServiceTick Limited have combined technical forces to capture instant customer feedback from web interactions and translate information into call centre action.
For example a prospective customer might visit your website to request [...]

Woking (UK) – July 2009. The rostrvm call centre Management Information System (rostrvm SuperVisor) has been re-architected to deliver a feature-rich user experience by taking advantage of the latest database and web technologies.
Using AJAX (asynchronous JavaScript and XML) technology at the desktop delivers the features of a traditional ‘thick client’ application to a ‘thin client’ [...]

Woking (UK) – June 2009. The traditional view of the call centre as a specific place where customer contact takes place is becoming outdated. Increasingly customer interactions happen throughout an organisation combining front-line contact management in multiple locations and back-office support functions.
An important element in any call centre deployment, and particularly in a distributed ‘virtual’ [...]

Woking (UK) – April 2009. Over the past year Rostrvm Solutions, the call centre application provider, has extended its operational territories with implementations in West European and Nordic countries. These new regions add to Rostrvm’s established activities in the UK and Asia.
Hot on the heels of this commercial success the rostrvm product has been technically [...]

Woking (UK) – March 2009. Rostrvm Solutions is sponsoring the first ever UK Outbound Planning Forum, organised by the Professional Planning Forum, to be held on Tuesday 28th April 2009 at the Novotel London West in Hammersmith.
The UK Outbound Planning Forum is being held in conjunction with “Contact Centre Planning 2009” and gives delegates a [...]

Woking (UK) – February 2009. Research carried out by Rostrvm Solutions has shown that public sector call centres are not making the most of technology such as Computer Telephone Integration (CTI).
In today’s challenging environment, every organisation needs to be as efficient as possible. Rostrvm Solutions’ research has shown that less than 20% of public sector [...]

Strategic partnership will enable call centres to meet essential KPIs including efficiency and improved customer service, as well as ensure FSA and PCI compliance
Woking, UK, February 17th 2008: Rostrvm Solutions, a leading UK call centre software developer, has today announced a strategic partnership with Red Box Recorders. The companies will work together to provide call [...]