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Learn How Self-Service Can Cut Thousands of Pounds Off Your Call Centre Costs

Sign up to free event to find out how customer interaction management tools can deliver drastic cost savings
Windsor, UK – 8th July 2009 – nGenera CIM, in conjunction with BT, is offering businesses the opportunity to find out how they can make drastic cost savings within their customer service operation at a CRM Self [...]

Aepona Acquires Valista

Creating a powerful, independent vendor of “Network as a Service” solutions
Belfast, 7th July 2009 – Aepona, a global provider of telecoms software products and services headquartered in Belfast, Northern Ireland, today announced its acquisition of Valista, a Dublin, Ireland-based provider of payment, settlement and service lifecycle management solutions to mobile and broadband operators worldwide. The [...]

The Top Five: What Wireless Customers Want

Dependable Network + Affordable Service Plans + Flexible Policies + Knowledgeable Support + Rewards for Loyalty
Who Delivers: Sprint; Who Says: Take a Look
What started at Sprint (NYSE:S) as an idea to “revolutionize the customer experience one customer at a time”, has turned into a combination of industry-leading solutions, services and rewards. And people [...]

IT Services Company Cuts Unit Costs, Creates Reusable Service Components With Digital Fuel IT Service Level Management

Digital Fuel’s ServiceFlow Drives Computacenter’s “Shared Services Factory” Featuring Standard Suite of Proven IT Elements; Benefits Accrue for Both Company and Customers
From the start, Computacenter, Europe’s leading independent provider of IT infrastructure services, learned how Digital Fuel’s ServiceFlow IT Service Management (ITSM) software could improve service levels and automate business processes for its core service [...]

Mobile Operators Turn to Direct Top-up to Counter Declining Prepaid ARPU

Independent research shows operators are keen to drive direct top-up to improve performance metrics, reduce costs and accelerate mobile payment take up
Monday 22nd June, Mobile Money Summit, Barcelona, Spain — Vesta Corporation, a global pioneer and leader in electronic payment solutions, today announced results of an independent research study, indicating how an effective prepaid top-up [...]

Sprint Sets Sales Record With Weekend Debut of Palm Pre

Bridegroom Says “I Do” to Palm Pre Minutes Before Wedding
Within hours of offering Palm® Pre™ – the most widely anticipated electronic device of the year – eager customers delivered the result: a record Sprint (NYSE:S) sales debut.
By late Sunday, Palm Pre had broken previous sales records (first day and first weekend) for a [...]

Cisco Joins WiMAX Forum® Board of Directors

PORTLAND, Ore. – June 1, 2009 – The WiMAX Forum® today announced the addition of Cisco as a new member of its board of directors. Sai Subramanian, director of marketing for the broadband wireless business unit of Cisco, will serve as Cisco’s representative on the WiMAX Forum board. Last week, the WiMAX Forum also [...]

Georgia Counts on Sprint as State Prepares for 2009 Hurricane Season

Sprint Invested More than $41 Million in Network Enhancements in Georgia; Continues Support of State’s Largest U.S. Army Installation and State’s First Responders
As Georgia residents gear up for the 2009 hurricane season, Sprint (NYSE:S) continues to work closely with local public safety agencies and harden its networks so that critical communications are available to [...]

Sprint Nextel Names Robert H. Johnson as President of Its CDMA Business

Sprint Nextel (NYSE:S) has named Robert H. (Bob) Johnson president of its CDMA business unit. Johnson, a senior marketing, sales and customer service executive formerly with AT&T Wireless, will join the company on Wednesday, May 20.
“Bob is the perfect leader for Sprint’s largest business unit,” said Sprint Chief Executive Officer Dan Hesse. “He is [...]

Unified Communications Enabled by Sprint Now Available; Drives Productivity Up, Costs Down and Increased Customer Satisfaction

Sprint uniquely integrates mobility capabilities; collaborates with industry leaders, Cisco, IBM and Microsoft, to deliver end-to-end solutions
Virtually wherever and whenever business customers connect, Sprint-enabled unified communications will follow — from the desk phone to computer to the mobile phone — with voice, data, messaging and conferencing applications effortlessly flowing from one destination to the [...]

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