Sunrise’s Sostenuto to centralise IT and facilities service desks
Chessington, 05 November 2009. The British Academy, the UK’s national academy for the humanities and social sciences, has chosen Service Management software Sostenuto from Sunrise to underpin the consolidation of its IT and facilities service desks into one centralised solution.
Following a restructure earlier this year, Head of [...]

Force goes live with chosen solution Sostenuto
Chessington, 27 October 2009. Lincolnshire Police is working towards ITIL accreditation, in line with the National Policing Improvement Agency (NPIA) directive. The ‘Information Systems Strategy for the Police Service’ (ISS4PS) directive, which lays down a framework to improve police performance and efficiencies, has made ITIL a required practice for [...]

Sostenuto software helps boost successful target resolution times from 80% to almost 100% in one year
Chessington, 13 October 2009 – Managed service provider Centrinet and service management software supplier Sunrise today announced how Centrinet has managed to improve its service to customers using software package Sostenuto. After a drive for service improvement which began in [...]

Expands ITSM offering to include new product portfolio
Chessington, 09 October 2009 – Sunrise has announced that it has entered into a partnership with Certero, the UK based IT asset management company. As a result of the partnership, Sunrise will be in a position to offer its customers powerful and comprehensive asset management functionality to complement [...]

New white paper highlights the importance of real-time capabilities in securing subscriber loyalty
11 August 2009: Mobile operators who are not able to respond to subscribers’ changing needs in real-time run the risk of losing market share to those who can, according to a new Informa Telecoms & Media white paper ‘Now-time marketing: Unlocking customer loyalty’. [...]

ITSM Solution provider launches attractive all inclusive ITIL based software package
CHESSINGTON – June 29, 2009 – Sunrise Software, an independent provider of IT Service Management solutions, today announced that it has re-packaged its ITIL based software offering to cater for the new financial constraints placed on IT departments in the recession.
The new package, which has [...]

Iconic arts venue purchases Sunrise Sostenuto
Chessington, 25 June 2009. The Barbican, Europe’s largest multi-arts venue and home to the London Symphony Orchestra, has adopted IT Service Management solution Sostenuto by Sunrise Software. The software will underpin the provision of IT services to the venue’s 700 staff, as well as the smooth running of business critical [...]

Europe’s leading testing lab praises Sostenuto’s flexible approach to IT Service Management and web-service based architecture
CHESSINGTON – May 28, 2009 – Sunrise Software has today published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products [...]

Award winning ITSM provider helps raise the quality of customer service throughout the organisation
Chessington, 22 April 2009. Sunrise will be taking advantage of its presence at the Service Desk and IT Support Show, held at Earl’s Court, London, on 28th/29th April, to introduce for the first time the latest version of IT service management software [...]

NAB, Las Vegas, 19 April 2009 – GlobeCast has strengthened its position in the Americas with the appointment of two key executives. Former GlobeCast Asia CEO David Justin has been named as CEO America while industry veteran Catherine Palaia has joined the company as Senior Director, Business and Product Development.
Charged with boosting GlobeCast’s American growth, [...]