Sunrise’s Sostenuto to centralise IT and facilities service desks
Chessington, 05 November 2009. The British Academy, the UK’s national academy for the humanities and social sciences, has chosen Service Management software Sostenuto from Sunrise to underpin the consolidation of its IT and facilities service desks into one centralised solution.
Following a restructure earlier this year, Head of [...]

Force goes live with chosen solution Sostenuto
Chessington, 27 October 2009. Lincolnshire Police is working towards ITIL accreditation, in line with the National Policing Improvement Agency (NPIA) directive. The ‘Information Systems Strategy for the Police Service’ (ISS4PS) directive, which lays down a framework to improve police performance and efficiencies, has made ITIL a required practice for [...]

Sostenuto software underpins improved processes
Chessington, 20th October 2009 – The Primary Care Informatics Unit (PCIU) responsible for providing IT services to NHS Blackburn with Darwen and NHS East Lancashire has gained tangible benefits from achieving the National Service Desk Accreditation last year. The shared service, which covers a large area in the North West, manages [...]

Sostenuto software helps boost successful target resolution times from 80% to almost 100% in one year
Chessington, 13 October 2009 – Managed service provider Centrinet and service management software supplier Sunrise today announced how Centrinet has managed to improve its service to customers using software package Sostenuto. After a drive for service improvement which began in [...]

Expands ITSM offering to include new product portfolio
Chessington, 09 October 2009 – Sunrise has announced that it has entered into a partnership with Certero, the UK based IT asset management company. As a result of the partnership, Sunrise will be in a position to offer its customers powerful and comprehensive asset management functionality to complement [...]

SLA performance hits 96% with Sostenuto
Chessington, 15 September 2009. Vision Express has announced record service management performance as the result of a two year IT service transformation project, with SLA performance up from 87% to 96% in the past year.
The high street optical retailer, whose project has just been shortlisted for the Retail Systems Awards [...]

Version 3.1 includes host of intuitive features for Sunrise customers
Chessington, 2 July 2009. Sunrise Software has today released Sostenuto version 3.1. This release puts the spotlight on usability. Its development specification was drawn up in keeping with Sunrise’s long term vision for the product and in response to customer feedback received.
Among the most notable innovations [...]

ITSM Solution provider launches attractive all inclusive ITIL based software package
CHESSINGTON – June 29, 2009 – Sunrise Software, an independent provider of IT Service Management solutions, today announced that it has re-packaged its ITIL based software offering to cater for the new financial constraints placed on IT departments in the recession.
The new package, which has [...]

Iconic arts venue purchases Sunrise Sostenuto
Chessington, 25 June 2009. The Barbican, Europe’s largest multi-arts venue and home to the London Symphony Orchestra, has adopted IT Service Management solution Sostenuto by Sunrise Software. The software will underpin the provision of IT services to the venue’s 700 staff, as well as the smooth running of business critical [...]

Chessington, 07 May 2009. Kingston Council has spoken about its strategy for IT service delivery and its approach to delivering a transparent and effective service to its IT users using Sunrise’s Sostenuto IT service management software.
Vivien Day, the Borough Council’s ICT services delivery manager, oversees support to the council’s 2,500 employees and councillors, who are [...]