Lack of Integration between Departments and Systems Hinders Delivery of Seamless, Consistent Customer Experiences
News Facts
Today Oracle released research that shows that a lack of integration between departments and business systems is hampering the ability of communications companies to serve and retain customers effectively. The study, entitled “Fostering Customer Intimacy for Communications Service Providers in [...]
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Examines impact of online fraud on airlines worldwide
MOUNTAIN VIEW, Calif., U.S.A. and READING, U.K.—April 28, 2009—CyberSource Ltd today announced the general availability of its Airline Online Fraud Report, a comprehensive study of the impact of online fraud on the airline industry. CyberSource commissioned the study in association with Airline Information LLC. It can [...]
One in eight online UK merchants lose more than 5% of revenue to fraud
READING, U.K. – January 28th, 2009 – Fraud is taking a bigger bite out of UK online revenues. One in eight businesses in 2008 suffered fraud losses in excess of 5% of total online revenues, while rates of more than 1% are [...]
Survey by OpenSymmetry shows that many companies struggle with managing sales incentives
London, 8 December, 2008 – According to a survey amongst UK sales directors, companies are losing large sums of money over badly managed sales commission plans.
Almost a quarter of companies surveyed by market research specialist Vanson Bourne said they regularly saw errors of over [...]
90% of Enterprise Businesses Benefiting from Virtual Collaboration, says Genesys Conferencing Survey
Growing use of multimedia collaboration tools companywide – ability to replace face-to-face meetings easily and effectively is key to increased usage – greater visibility of cost and environmental savings needed
Croydon, UK, 19 June 2008: In the UK, an overwhelming nine out of ten large companies are using some form of virtual collaboration solution [...]
Financial services sector leads a strong interest in investing in unified communications solutions
Slough, England, 04 June 2008 – 87% of businesses are looking to invest in Unified Communications solutions in the near future despite fears about spending due to the credit crunch. A survey carried out for Interactive Intelligence by independent specialists Vanson Bourne revealed [...]
