Webcredible poll discovers 6% increase in citizens accessing council services online and a steady increase in citizens making financial transactions online
Wednesday 11th June 2008: The latest poll conducted by user experience consultancy Webcredible, has shown that citizen use of council websites is increasing – albeit at a conservative pace. A survey of 1,077 people showed [...]

Webcredible report highlights that UK travel agent websites are offering better levels of online usability than airline carriers but improvements are needed across the travel industry
Key Findings:
• On average airline carriers fared significantly worse than online travel agents – Carriers scored 48% usability compared with 55% for agents
• [...]

Social networking comes a close second as users demand to ‘poke’ on the go
18 January 2008 – A survey conducted by online usability and accessibility expert Webcredible has identified email as the most desired service for mobile phone users. When asked ‘Which service would you use on your mobile/cell phone if speed & quality weren’t [...]

Webcredible report reveals mixed results for top UK retailers and highlights the need for retailers to move to the next level of online accessibility for disabled users
Headline findings:
- UK online retailers score an average of 57% in disabled access test
- H. Samuel tops [...]

Webcredible’s annual benchmark report indicates retailers stand to lose £100million1 in revenue this Christmas as retailers struggle to keep up with 40% year on year growth2 in online sales
17 October 2007 – Whilst online sales revenue from the Christmas shopping period this year is predicted to top £10 billion3, the UK’s leading names in retail [...]